03Trust & legal

Terms of service

Last updated: 2026-04-25 · Pre-launch draft

These cover the marketing site at jubi.my, pre-engagement materials, and any free or evaluation use of the platform before a master agreement is signed. Once you're a paying or trial customer, the master agreement, the DPA, and any deployment addenda take over — those control over these site terms.

1Acceptance and scope

By accessing the marketing site or any pre-engagement material from Jubi, you agree to these terms. If you do not agree, do not use the site. Where you act on behalf of an organisation, you represent that you have authority to bind that organisation to these terms and the AUP.

"Jubi", "we", or "us" means the Jubi entity stated in your engagement; absent an executed engagement, it means the Jubi entity operating jubi.my. "You" or "customer" means the individual or organisation accessing the site or platform.

2Site use

The marketing site is provided as-is, for informational and pre-engagement purposes.
Content may change at any time. Older versions are not maintained as a public archive.
You may not access non-public parts of the site, scrape behind authentication, or test for vulnerabilities except as permitted by the responsible-disclosure policy.
The acceptable use policy applies to all uses of the site and platform.

3Demo requests and pre-engagement materials

If you submit the demo form, we may contact you and may share pre-engagement materials (decks, scoped proof-of-concept outputs, completed security questionnaires, draft engagement documents). Those materials are confidential, are intended for the named recipient and colleagues evaluating Jubi, and may not be reproduced, redistributed publicly, or quoted out of context. They do not commit Jubi to provide any product, feature, timeline, or price; only an executed engagement does.

Marketing statements (this site, decks, screenshots, blog posts, press, social media) are informational only. They are not warranties, representations, or contractual commitments. You should not rely on them to procure, budget, or design around without confirming the position in the engagement.

4Customer engagements

Use of the platform under a paid or trial engagement is governed by:

the executed Master Service Agreement (MSA) and any order forms or statements of work;
the executed Data Processing Agreement;
the engagement-specific Service Level Agreement;
the Acceptable Use Policy; and
any deployment-specific addenda (e.g. VPC-isolated, on-prem) and the AI use & data policy incorporated by reference.

Where these site terms conflict with the MSA, the MSA controls.

5Account terms

Customer admins are responsible for the security of customer credentials, identity-provider configuration, and the access that customer users have to the platform.
You are responsible for activity that occurs under credentials issued to your users, whether or not the activity was authorised by you, except to the extent caused by Jubi's gross negligence or wilful misconduct.
You will notify Jubi promptly at security@jubi.my on becoming aware of any unauthorised access, credential compromise, or violation of these terms.
Jubi may suspend access where we reasonably believe continued access poses a security, legal, or operational risk to the platform or to other customers.

6Intellectual property

6.1 Customer data

As between the parties, the customer owns all right, title, and interest in customer data and inputs to the platform. The customer grants Jubi a worldwide, non-exclusive, non-transferable licence to host, process, transmit, and display customer data solely as necessary to provide the platform under the engagement, to secure and improve the operation of the platform (without using customer data to train Jubi's or third-party models, as set out in the AI use & data policy), and to meet legal obligations.

6.2 Jubi platform and materials

Jubi and its licensors own all right, title, and interest in the platform — including software, models we develop, documentation, designs, brand, and the marketing site — and in any improvements thereto. Subject to the engagement and these terms, Jubi grants the customer a worldwide, non-exclusive, non-transferable, non-sublicensable right during the term to access and use the platform for the customer's internal business purposes.

6.3 Feedback

If you provide feedback, suggestions, or ideas about the platform, you grant Jubi a perpetual, irrevocable, royalty-free, worldwide licence to use that feedback to operate, improve, and market the platform without obligation. Feedback is not considered confidential information of the provider unless explicitly marked as such in writing.

6.4 AI-generated outputs

Outputs generated by the platform in response to customer inputs are, as between the parties, owned by the customer to the extent originality and ownership can be claimed under applicable law. Jubi does not claim ownership of customer-specific outputs. Jubi makes no representation about whether AI-generated outputs are protectable by copyright or other intellectual-property regimes; that is a matter of applicable law and the specific output.

7Customer responsibilities

The customer is responsible, including but not limited to, for:

Lawful basis to provide the customer data Jubi processes on the customer's behalf, and for the use case to which the customer puts the platform;
Identity and access: configuring the customer's identity provider and the permissions of customer users; keeping the designated admin and security contacts current;
Atlas accuracy: defining metrics, glossary terms, entity relationships, and permission semantics in Atlas. Jubi grounds against what the customer has defined; if Atlas is wrong, the AI's answer will be wrong;
Verifying outputs before relying on them for material decisions about money, people, regulatory filings, or other consequential matters;
Customer's own regulatory compliance for the customer's industry and jurisdiction (financial services, healthcare, public sector, etc.);
Assessing the customer's use case against the EU AI Act, GDPR Article 22, sectoral regulation, and any sanctions or export-control regime that applies to the customer or its end users;
The conduct of customer users and authorised third parties using the platform on the customer's behalf, and any consequences arising from that use;
Backups of customer data outside the platform where the customer's risk tolerance requires it.

8Acceptable use

Use of the platform is subject to the Acceptable Use Policy, incorporated by reference. Material or repeated breach of the AUP is a material breach of these terms.

9Confidentiality

"Confidential Information" means non-public information disclosed by one party to the other in connection with these terms, marked confidential or that should reasonably be understood to be confidential. The receiving party will (a) use Confidential Information only for the purposes contemplated by these terms; (b) protect it with at least the same degree of care it uses for its own confidential information of like importance, and not less than reasonable care; and (c) not disclose it to third parties except to those of its personnel and advisers who need to know and are bound by confidentiality obligations no less protective than these.

The obligation does not apply to information that is or becomes public other than through breach, was known without confidentiality before disclosure, is independently developed, or is rightfully received from a third party without confidentiality. Disclosure required by law is permitted, with prompt notice to the disclosing party where lawful.

10Privacy

Jubi's processing of personal data in connection with these terms is governed by the privacy notice and, for customer engagements, the executed DPA. The customer is responsible for any notices and lawful bases required from it as a controller or data user under applicable law.

11Warranty disclaimers

EXCEPT AS EXPRESSLY STATED IN AN EXECUTED MASTER AGREEMENT, THE MARKETING SITE, THE PLATFORM, AND ALL PRE-ENGAGEMENT MATERIALS ARE PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTY OF ANY KIND, EXPRESS, IMPLIED, OR STATUTORY. JUBI AND ITS LICENSORS, SUBPROCESSORS, AND SUPPLIERS DISCLAIM ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, RELIABILITY, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

JUBI DOES NOT WARRANT THAT (A) THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE; (B) AI-GENERATED OUTPUTS WILL BE ACCURATE, COMPLETE, CURRENT, NON-INFRINGING, OR FIT FOR ANY PARTICULAR PURPOSE; (C) THE PLATFORM WILL MEET THE CUSTOMER'S REQUIREMENTS OR REGULATORY OBLIGATIONS; OR (D) DEFECTS WILL BE CORRECTED. THE CUSTOMER ASSUMES SOLE RESPONSIBILITY FOR DECISIONS MADE IN RELIANCE ON AI-GENERATED OUTPUTS.

Some jurisdictions do not allow disclaimer of certain implied warranties or limitation of consumer rights. Where that is the case, the disclaimers in this section apply to the maximum extent permitted by law and the customer may have additional rights that cannot be excluded.

12Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST BUSINESS, LOSS OF GOODWILL, LOSS OF DATA, LOSS OF USE, OR COST OF SUBSTITUTE SERVICES, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR USE OF THE PLATFORM, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR OTHERWISE, EVEN IF THE PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

EACH PARTY'S TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR IN CONNECTION WITH THESE TERMS IS LIMITED, IN AGGREGATE, TO THE GREATER OF (A) THE FEES PAID OR PAYABLE BY THE CUSTOMER TO JUBI UNDER THE APPLICABLE ENGAGEMENT IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) FIFTY THOUSAND U.S. DOLLARS (USD 50,000). WHERE THE USE OF THE SITE IS NOT UNDER A PAID ENGAGEMENT, JUBI'S CUMULATIVE LIABILITY IS LIMITED TO ONE HUNDRED U.S. DOLLARS (USD 100).

The exclusions and caps in this section do not limit liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot be limited or excluded by law. The exclusions and caps apply notwithstanding the failure of essential purpose of any limited remedy and represent a fundamental basis of the bargain between the parties.

13Customer indemnification

The customer will defend, indemnify, and hold harmless Jubi, its affiliates, and their respective directors, officers, employees, contractors, and agents from and against any claim, demand, loss, liability, damage, or expense (including reasonable legal fees) arising out of or related to:

customer data or any content the customer or its users submit to or generate via the platform;
the customer's use case, including any allegation that the use case violates law or third-party rights;
the customer's failure to obtain necessary consents, lawful bases, or licences in respect of customer data;
the customer's breach of these terms or the AUP;
any reliance by the customer on AI-generated output without appropriate human review;
the conduct of customer users or authorised third parties using the platform on the customer's behalf.

14Jubi indemnification (IP)

Subject to the limitation of liability in clause 12, Jubi will defend the customer against any third-party claim alleging that the platform itself, as provided by Jubi and used in accordance with the engagement, infringes a valid intellectual-property right enforceable in the customer's home jurisdiction, and will pay damages and costs finally awarded by a court of competent jurisdiction or agreed in settlement.

Jubi has no obligation under this clause for claims arising from: (a) modifications to the platform not made by Jubi; (b) combinations of the platform with materials not provided by Jubi; (c) customer data, customer prompts, or AI-generated outputs; (d) use of the platform after Jubi has notified the customer of an alleged infringement and provided a non-infringing alternative; (e) use of the platform in breach of the engagement or the AUP; or (f) open-source components used in accordance with their licences. The remedy in this clause is the customer's sole and exclusive remedy for IP infringement claims.

15Term and termination

These terms apply while you use the site or pre-engagement materials. Either party may stop, and Jubi may terminate site access at any time at its discretion.
For paid engagements, term and termination are governed by the MSA. Jubi may suspend or terminate access for material breach of these terms or the AUP, for non-payment, or where required by law or regulator.
On termination, the customer ceases use, and any clauses that by their nature are intended to survive (including IP, confidentiality, warranty disclaimers, liability limitation, indemnification, and dispute resolution) survive.

16Modifications

Jubi may modify these terms by posting an updated version on this page. The "Last updated" date will reflect the change. Continued use of the site after the change is effective constitutes acceptance of the updated terms. For customers under an executed engagement, modifications to these terms do not vary the engagement; the engagement controls.

17Force majeure

Neither party is liable for any failure or delay in performance (other than payment obligations) caused by an event beyond its reasonable control, including acts of God, natural disasters, pandemic or government-imposed health measures, war, terrorism, civil unrest, government action, sanctions, embargoes, regulatory orders, internet or telecommunications failures, third-party cloud or model-provider outages, denial-of-service attacks, and labour disputes not within the affected party's control.

18Sanctions and export controls

The customer represents that it, its end users, and its use of the platform comply with all applicable sanctions and export-control laws (including those of Malaysia, the United States, the European Union, the United Kingdom, and any other jurisdiction applicable to the customer or its users). The customer will not use the platform from, or for the benefit of any person in, a sanctioned jurisdiction or appearing on a relevant restricted-party list.

19Governing law and dispute resolution

These terms are governed by the laws of Malaysia, without regard to its conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Any dispute, controversy, or claim arising out of or relating to these terms (including its existence, validity, or termination) will be referred to and finally resolved by arbitration administered by the Asian International Arbitration Centre (AIAC) in Kuala Lumpur, in accordance with the AIAC Arbitration Rules in force at the time of commencement, by a sole arbitrator. The seat of arbitration is Kuala Lumpur, Malaysia. The language of the arbitration is English. The award is final and binding on the parties.

Notwithstanding the foregoing, either party may seek interim or injunctive relief from a court of competent jurisdiction to protect its intellectual property, confidential information, or rights pending appointment of the arbitrator.

20Notices

Notices to Jubi under these terms must be sent in writing to hello@jubi.my (with a copy to privacy@jubi.my for privacy-related notices and security@jubi.my for security-related notices). Jubi may give notice to the customer by email to the most recent admin contact on file or by an in-product notification.

21Assignment

The customer may not assign or transfer these terms or any rights under them without Jubi's prior written consent. Jubi may assign these terms in connection with a merger, acquisition, or sale of all or substantially all of its assets, on written notice to the customer. Any attempted assignment in breach of this clause is void.

22No third-party beneficiaries

These terms are for the benefit of the parties only. No third party is intended to acquire any right or remedy under them, and the Contracts (Rights of Third Parties) Act 1999 of the United Kingdom (where it would otherwise apply) is excluded.

23Severability and entire agreement

If any provision of these terms is held unenforceable, the remaining provisions remain in full force, and the unenforceable provision will be modified to the minimum extent necessary to be enforceable. These terms (together with, for engaged customers, the MSA, DPA, SLA, AUP, AI use & data policy, and any deployment-specific addenda) constitute the entire agreement between the parties on the subject matter and supersede all prior or contemporaneous understandings.

24Headings and interpretation

Section headings are for convenience and do not affect interpretation. References to "including" mean "including without limitation".

Questions: hello@jubi.my

Legal notice. These terms are provided for informational purposes only and are a pre-launch draft. They are not legal advice. They have not been reviewed by Malaysian or EU counsel. Specific terms applicable to a customer engagement are set out in the executed Master Service Agreement, Data Processing Agreement, and any deployment-specific addenda; those documents control over these site terms for engaged customers. If you are evaluating these terms in a procurement or legal-review context, please contact hello@jubi.my for the current draft of the engagement documents.